Shipping policy
SECTION 1: SHIPPING CALCULATION
The shipping cost and delivery time are calculated based on the destination postal code, regardless of the package size or item weight. The shipping cost and delivery time remain the same regardless of the number of items or the total purchase amount.
The delivery address will be the one provided by the customer at the time of purchase.
SECTION 2: DELIVERY RESPONSIBILITY
Our products are delivered by shipping carriers. In some situations, such as the absence of the recipient, delivery restrictions, or incorrect addresses, the customer may be required to pick up the order as indicated in the email notification.
If the provided address is incorrect and delivery is impossible, the product will be redirected to our distribution center. Therefore, we ask that you provide your address carefully. The customer is responsible for any failed deliveries resulting from incorrect addresses.
SECTION 3: DELIVERY TIME
3.1: PREPARATION TIME
After the order is processed and the payment is confirmed, we select, pack, and ship the product. This process usually takes 1 to 3 business days.
3.2: SHIPPING CODE AND TRACKING
The tracking code is sent to the email address provided at checkout within 7 business days after the order is processed.
3.3: TRANSIT TIME AND DELIVERY
The delivery time is based on the destination postal code. However, external factors such as strikes, adverse weather conditions, or national holidays may affect the delivery time.
SECTION 4: SHIPPING COSTS FOR THE CUSTOMER
All products in our store include free shipping.
SECTION 5: FINAL INFORMATION
By making a purchase on our website, you acknowledge and accept the information and conditions described above. If you have any questions or need further information, please contact us through our customer support channels.