Refund policy

Return & Refund Policy

Thank you for shopping with AFTERSELL LLC. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple and transparent return policy as described below.

1. Returns

You have 7 calendar days from the date you receive your order to request a return. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in the original packaging, with all tags, labels, and accessories included.

  • You must provide a receipt or proof of purchase.

If 7 days have passed since you received your item, unfortunately, we cannot offer you a refund or exchange.

2. Return Process

To start a return, please contact our customer support team within the 7-day return window at:

📧 Email: support@akprimeglobal.com
📞 Phone: +1 213-555-0176

Once your return request is approved, we will provide you with instructions on how and where to send your package. Please do not send your item back without contacting us first.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).

  • We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If your return is approved, a refund will be issued to your original payment method within 5-10 business days.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us within the 7-day return period using the contact information above.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards or downloadable software products

  • Items marked as “final sale” or “clearance”

  • Products that have been used, damaged, or altered by the customer

6. Contact Us

For any questions about returns, refunds, or exchanges, please contact us:

AFTERSELL LLC
📧 Email: support@akprimeglobal.com
📞 Phone: +1 213-555-0176